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Terms and Conditions


Products Purchased On-Line

If you receive goods purchased on-line that are not substantially as described then you may return the product for a full refund within 30 days of the orginal purchase. You must contact us on (07) 55290834 or 0414 527 800 within 48 hours of receipt with the following information.


* invoice number

* name and contact details of original purchaser

* id or code of product to be returned

* if the product box has been opened reason for return


The product is then to be returned to:

Bouncer Buddy Products

P.O Box 516

Runaway Bay QLD 4216

Only unused products returned with the original packaging may be returned for a refund.


Warranty returns procedure

For products returned under warranty you will also need to contact us on (07) 55 290834 or 0414 527 800 with the information listed below. You must make sure that the returned product is suitably packaged in order to prevent damage during return shipping.


* invoice number

* name and contact details of original purchaser

* id or code of product to be returned reason for return


The product is then to be returned to:

Bouncer Buddy Products

P.O Box 516

Runaway Bay QLD 4216


A copy of the original invoice, must be included with the returned product. We accept no responsibility for cost of return postage or the loss or damage occurring in return transit to us, should the product not be satisfactorily packaged. If no defect is found or the product is not covered by warranty then it may be returned to you at your cost.


Bouncer Buddy Pty Ltd warranty periods

* Batteries - no warranty

* All other items - 3 months (unless specified otherwise)


Damaged Stock:

The security industry is well known for security providers damaging equipment whilst performing their duties. Where products have been damaged beyond reasonable repair within 12 months of the original purchase date, Bounder Buddy Products will replace these items (if available), at half the current list price of that same item plus appropriate postage costs. Prior approval is required before returned items will be received, with this offer being at the total discretion of Bouncer Buddy Products once the damaged products have been assessment.


The product is then to be returned to:

Bouncer Buddy Products

P.O Box 516

Runaway Bay QLD 4216


Special Notes:

Most people would be unfamiliar with the majority of our products and their correct use, so please ensure you understand how each of your purchases work and be certain that each purchase suits the application you have for it. Returning items because you had expectations above the product capabilities is not reason enough to return the product.


* Prices of some online items may differ from those in-store.

* Prices are subject to change without notification.

* These policies do not exclude the operation of the Trade Practices Act or the Fair Trading Act.



All prices quoted on this site are in Australian Dollars (AU) only


Postage Charges

All postage charges charged by the store are for postage and handling costs within Australia ONLY. Where goods have been purchased for delivery overseas the company reserves the right to charge additional postage and handling costs back to the client. Failure to pay such additional overseas postage costs will result in a full refund to the client less any applicable credit card charges.



Bouncer Buddy Pty Ltd makes no statements, representations, or warranties about the accuracy or completeness of, and you should not rely on, any information contained in this website/publication.


Bouncer Buddy Pty Ltd disclaim all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information on this website/publication being inaccurate or incomplete in any way, and for any reason.


Despite our best efforts, Bouncer Buddy Pty Ltd makes no warranties that the information in this publication is free of infection by computer viruses or other contamination.


Content accessed by following links provided in this website/publication is in no way controlled or approved by Bouncer Buddy Pty Ltd. No responsibility is taken for the consequences of viewing and relying on such content.


Note: All products and services offered by Bouncer Buddy Pty Ltd have been prepared using Queensland legislation. If you are enquiring about material outside of Queensland please contact Bouncer Buddy Product for further information.


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